‘Kevin was a keynote speaker at Netball Queensland’s Sports Forum - October 2012. He shared some real life situations that many of us will never experience but can definitely take the principles used into their Netball activities but also into general life. All participants were engaged from start to finish and provided some very positive feedback to the session.
Kevin was a fantastic individual to deal with and nothing was too much. The name of his business really resembled his nature, proactive. On behalf of Netball Queensland I would definitely recommend Kevin’s services to other organisations’.
Ashley Hustwayte – Netball Queensland
In 30 years of client interaction and law enforcement I have never been associated with a training provider who can match Kevin's knowledge and commitment to the task.
Kevin is a crucial part of Fisheries Victoria's Client Interaction and Defensive Action Training. We operate under a strict legal regime with our protocols and the use of prohibited weapons such as capsicum spray and batons. Kevin's in-depth knowledge and training skills has been an important part of our risk management processes. His capabilities extend from the preferable pleasant client interaction and verbally diffusing difficult, irate or at times dangerous clients through to high level physical confrontations required for effecting some of our statutory powers.
Nothing is a trouble for Kevin. Not only does he give his all through every training session, he is always available to discuss and assist in any way possible. He does this over and above any contractual arrangement. Totally Proactive has consistently given us service far beyond that for which they have been employed.
Kevin's personal attributes are certainly a key to his success. He is reliable, trustworthy, respectful and obliging in every way possible to ensure our needs are met. If a company is seeking a client or customer interaction training provider, then I highly recommend they speak with Totally Proactive. We will continue to do so.
Bob Hutton, Manager Training & Development, Fisheries Victoria
There are times when we deal with people who are upset, angry or aggressive. Kevin's training gave staff tools and methods to assist customers and deal with potentially difficult situations in an effective manner.
Kevin's practical experience, approachable and energetic style ensures participants are engaged throughout the day and walk away with valuable information that they can apply in their roles.
We are a repeat Totally Proactive customer because of the positive outcomes and feedback we get from those who participate in the training.
Allison Mackin, Human Resources Manager, RSPCA Victoria
Kevin was an excellent presenter, in fact we have just scheduled another training session for later this year. He boosted attendees' confidence and improved their skills in handling difficult situation. If you would like to assist and enhance your staff communication when dealing with customers we recommend you contact Totally Proactive.
Ros Pizzica, Organisational Development, Wyndham City Council
Barwon Water engaged Totally Proactive to conduct our Client Interaction and Defensive Tactics program in 2007 and 2008 with positive feedback. One participant's comments were 'Presenter was fantastic and kept your interest using personal experiences to highlight points'.
Kevin was very helpful and professional in the service he provided, he met with key stakeholders and me to design and customise Barwon Water's program needs for 2010, Client Interaction and Conflict Management.
Kevin was very engaging throughout the training and encouraged participants to think outside the square. He shared many analogies to support his practical course material, the PEACE principle is a great principle to apply to all situations.
Samantha Greig, People Development Advisor, People & Performance, Barwon Water
The Australian Centre for Environmental Compliance works in partnership with Kevin Collister to deliver nationwide training. Positive feedback is always received. Kevin's training methods are highly advanced.
Roger Ilitch BSc, LLB(Hons), LLM CEO Australian Centre for Environmental Compliance